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Home » For Borrowers » Find Help » File Complaints » State Help with Student Loans

State Help with Student Loans

Several states across the county have a student loan ombudsperson or student loan advocate. These state officials may be able to help you with your student loan problems, and may be able to give you important information about your student loan rights.


California

Celina Damian, Student Loan Ombudsman
Department of Financial Protection & Innovation
866.275.2677
Ask.DFPI@DFPI.ca.gov
https://dfpi.ca.gov/student-loan-servicing-program/student-loans/

Colorado

Kelsey Lesco, Student Loan Ombudsperson
Office of the Attorney General
702.508.6975
studentloans@coag.gov
coag.gov/resources/studentloans/

Connecticut

Student Loan Ombudsman
Connecticut Department of Banking
banking.complaints@ct.gov
https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Student-Loan-Servicer

District of Columbia

Ricardo Jefferson, Student Loan & Foreclosure Ombudsman
Department of Securities, Insurance & Banking
202.727.8000
dcloanhelp@dc.gov 
disb.dc.gov/studentloanhelp

Illinois

Office of the Attorney General
Student Loan Helpline
800.455.2456
www.illinoisattorneygeneral.gov/

Maine

Stephanie Roux, Student Loan Ombudsman
Bureau of Consumer Credit Protection
207.624.8527
cons.credit@maine.gov 
Stephanie.Roux@maine.gov www.credit.maine.gov/

Maryland

Student Loan Ombudsman, Sean McEvoy
Office of the Commissioner of Financial Regulation
888.784.0136
studentloan.ombudsman@maryland.gov www.dllr.state.md.us/finance/consumers/frslombud.shtml

Massachusetts

Arwen Thoman, Student Loan Ombudsman
Attorney General’s Office
Student Loan Assistance Unit
888.830.6277
www.mass.gov/forms/submit-a-student-loan-help-request

Minnesota

Betsy Talbot, Manager
Office of Higher Education
651.259.3965
betsy.talbot@state.mn.us 
www.ohe.state.mn.us/

Nevada

Evelyn Castro, Student Loan Ombudsman
Nevada State Treasurer’s Office
888.477.2667
SLO@nevadatreasurer.gov

New Jersey

N.J. Department of Banking and Insurance
800.446.7467
www.state.nj.us/dobi/consumer.htm#banking
www.state.nj.us/dobi/division_consumers/finance/studentloan/index.html

New York

NYS Department of Financial Services
800.342.3736
students@dfs.ny.gov
www.dfs.ny.gov/consumers/student_protection

Oregon

Lane Thompson, Student Loan Ombuds (she/they)
Oregon Division of Financial Regulation
888.877.4894
DFR.bankingproducthelp@dcbs.oregon.gov
https://dfr.oregon.gov/help/student-loan-help/Pages/index.aspx

Rhode Island

Attorney General’s Office, Student Loan Protection Center
401.274.4400
studentloans@riag.ri.gov
https://studentloanrightsri.com/submit-complaint/

Virginia

Scott Kemp, Student Loan Advocate
State Council of Higher Education
804.786.2832
studentloan@schev.edu www.schev.edu/studentloan

Washington

Jessica M. Manfredi, Student Loan Advocate
Student Achievement Council
833.881.0397
loanadvocate@wsac.wa.gov
www.wsac.wa.gov/
www.studentloaned.wa.gov/

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