I Have a Problem with My Federal Student Loans. Where Can I File a Complaint?
If you have a complaint about problems with your federal student loans or your loan servicer, you can file a complaint online on the Department of Education Federal Student Aid complaint page. The page will ask you if you want to log in to your FSA account. You do not need to log in to your account, but your complaint may be processed faster if you do.
If the problem you filed the complaint about is not fixed, you can also contact the Department of Education Student Loan Ombudsman Group. The Ombudsman Group is a neutral, informal, and confidential resource to help you resolve complaints about your federal student loans.
If you already submitted a complaint online, you can log in to your FSA account and request to have the Ombudsman Group contact you to follow up about your complaint. You can also call the Ombudsman at 1-877-557-2575 or send a letter in the mail to the address below:
U. S. Department of Education
Office of Federal Student Aid
P.O. Box 1854
Monticello, KY 42633
What is a loan servicer?
A loan servicer is a company that is assigned to manage your loans. You may have more than one loan servicer depending on your situation. Your loan servicer collects payments, responds to customer service requests, and performs other tasks associated with maintaining your loan. If you’re not sure who your federal student loan servicer is you can look it up in My Federal Student Aid. For more information about common problems with loan servicers, see our servicer page.
What is an ombudsman?
An ombudsman is a public advocate who usually works in a government agency to investigate complaints and help people resolve their problems.