Several states across the county have a student loan ombudsperson or student loan advocate. These state officials may be able to help you with your student loan problems, and may be able to give you important information about your student loan rights.
California
Celina Damian, Student Loan Ombudsman
Department of Financial Protection & Innovation
866.275.2677
Ask.DFPI@DFPI.ca.gov
https://dfpi.ca.gov/student-loan-servicing-program/student-loans/
Colorado
Kelsey Lesco, Student Loan Ombudsperson
Office of the Attorney General
702.508.6975
studentloans@coag.gov
coag.gov/resources/studentloans/
Connecticut
Student Loan Ombudsman
Connecticut Department of Banking
banking.complaints@ct.gov
https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Student-Loan-Servicer
District of Columbia
Ricardo Jefferson, Student Loan & Foreclosure Ombudsman
Department of Securities, Insurance & Banking
202.727.8000
dcloanhelp@dc.gov
disb.dc.gov/studentloanhelp
Illinois
Office of the Attorney General
Student Loan Helpline
800.455.2456
www.illinoisattorneygeneral.gov/
Maine
Stephanie Roux, Student Loan Ombudsman
Bureau of Consumer Credit Protection
207.624.8527
cons.credit@maine.gov
Stephanie.Roux@maine.gov www.credit.maine.gov/
Maryland
Student Loan Ombudsman, Sean McEvoy
Office of the Commissioner of Financial Regulation
888.784.0136
studentloan.ombudsman@maryland.gov www.dllr.state.md.us/finance/consumers/frslombud.shtml
Massachusetts
Arwen Thoman, Student Loan Ombudsman
Attorney General’s Office
Student Loan Assistance Unit
888.830.6277
www.mass.gov/forms/submit-a-student-loan-help-request
Minnesota
Betsy Talbot, Manager
Office of Higher Education
651.259.3965
betsy.talbot@state.mn.us
www.ohe.state.mn.us/
Nevada
Evelyn Castro, Student Loan Ombudsman
Nevada State Treasurer’s Office
888.477.2667
SLO@nevadatreasurer.gov
New Jersey
N.J. Department of Banking and Insurance
800.446.7467
www.state.nj.us/dobi/consumer.htm#banking
www.state.nj.us/dobi/division_consumers/finance/studentloan/index.html
New York
NYS Department of Financial Services
800.342.3736
students@dfs.ny.gov
www.dfs.ny.gov/consumers/student_protection
Oregon
Lane Thompson, Student Loan Ombuds (she/they)
Oregon Division of Financial Regulation
888.877.4894
DFR.bankingproducthelp@dcbs.oregon.gov
https://dfr.oregon.gov/help/student-loan-help/Pages/index.aspx
Rhode Island
Attorney General’s Office, Student Loan Protection Center
401.274.4400
studentloans@riag.ri.gov
https://studentloanrightsri.com/submit-complaint/
Virginia
Scott Kemp, Student Loan Advocate
State Council of Higher Education
804.786.2832
studentloan@schev.edu www.schev.edu/studentloan
Washington
Jessica M. Manfredi, Student Loan Advocate
Student Achievement Council
833.881.0397
loanadvocate@wsac.wa.gov
www.wsac.wa.gov/
www.studentloaned.wa.gov/
