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Update on Collection Agency Complaint Systems

March 14, 2013
by greenbee
In May 2012, the National Consumer Law Center’s Student Loan Borrower Assistance Project released  Borrowers on Hold:  Student Loan Collection Agency Complaint Systems Need Massive Improvement, focusing on major gaps […]
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Troubling Trends in Student Debt

March 08, 2013
by greenbee
Unfortunately, the bad news about student loan debt burdens keeps coming.  The Education Sector recently highlighted a number of troubling trends, including: From 1994 to 2009: The percent of graduates […]
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New Self-Help Packet on Financial Hardship Claims (NOTE: THIS PACKET IS NO LONGER AVAILABLE)

February 28, 2013
by greenbee
Social Security helps give aging and disabled Americans peace of mind.  No matter how destitute we become, Social Security is meant to give us some measure of confidence that we […]
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The CFPB Wants to Hear From You About Private Student Loan Debt Burdens and the Need for Relief

February 22, 2013
by greenbee
The Consumer Financial Protection Bureau (CFPB) is requesting information about ways to provide relief for private student loan borrowers.  Comments must be received on or before April 8, 2013.  This […]
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What We Don’t Know about the Costs of Student Loan Collection

February 15, 2013
by greenbee
More than two years have passed since the Department of Education pulled the private collection agency handbook off of its web site and as far as we can tell, the […]
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Priority Agenda 2013

January 31, 2013
by greenbee
Despite all of the government money spent on financial aid, the difference in college graduation rates between our nation’s top and bottom income groups has widened by nearly 50% over […]
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Barriers to College Completion for Low-Income Students

January 09, 2013
by greenbee
A recent New York Times article focuses on the low college entry and completion rates for lower-income students.  Greg Duncan, an economist at the University of California, Irvine summarizes these […]
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A Look Back at 2012

December 19, 2012
by greenbee
2012 is almost over and it’s time for our annual “look back” at the year that was.  Student loan issues were a hot topic this year.  Much of the attention […]
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New and Improved Department of Education Disability Discharge Process

November 28, 2012
by greenbee
We have long argued that the Department of Education should tie its standards for student loan disability discharges to Social Security standards.  At last, we are starting to see some […]
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Inequality and Higher Education

November 08, 2012
by greenbee
Now that the election is over, we hope that policymakers and the Administration will focus on fixing the student aid system.   In order to do this, it is critical to […]
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Get Answers

  • With New Settlement, SAVE Plan May Be Ending Soon
  • Dial Before You File: Protect Your Tax Refund If You Have Student Loans
  • Do you have Parent PLUS loans? Act now to lower your payments before options disappear.
  • New videos to help older people with student loan debt
  • What’s Happening with the SAVE Plan?
  • Big Bill Means Big Changes For Student Loan Borrowers: What You Need to Know
  • Student Loan Collections Are Back—Here’s What You Need to Know
  • Screenshot Your IDR Progress Today
  • Collection of Defaulted Student Loans to Begin Soon: What Borrowers Need to Know Now
  • IDR Application is Back Up

View all FAQs

Recent Posts

With New Settlement, SAVE Plan May Be Ending Soon
Dec 12, 2025
Dial Before You File: Protect Your Tax Refund If You Have Student Loans
Dec 10, 2025
Do you have Parent PLUS loans? Act now to lower your payments before options disappear.
Dec 01, 2025
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